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Frequently Asked Questions

Q:  Why will the cover not shut?
 
A: 

In models that use film, make sure that the stoppers are removed from each end of the white roller (the one with all of the new film on it). These stoppers can block the machine from completely closing and possibly cause damage.

On Laser models, make sure that the drum and toner are installed properly. For a description of how to install your drum and toner, please see your operating instructions.

 
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